ClubHouse Online Casino Privacy Policy

At ClubHouse Online Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at theClubHouse Casino.com. By registering an account and using our platform, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before providing us with any personal data.

Who We Are

ClubHouse Online Casino is operated by Novatrix SRL, a company incorporated under the laws of Costa Rica, with company registration number 3-102-893958. Our registered address is Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We are licensed by the Tobique Gaming Commission under e-gaming licence number 0000002. Paysafe transactions on our platform are processed by Tronabriz Limited. As the data controller, we are responsible for ensuring that any personal information you share with us is handled lawfully, transparently, and securely. If you have questions about how we process your data, you may reach our support team at help@theClubHouse Casino.com.

What Information We Collect

At ClubHouseOnline Casino, we may collect the following categories of personal data when you interact with our services:

Information You Provide Directly

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and gCVWU]9o$}4VNpc* created during registration
• Payment and financial information, including card details or cryptocurrency wallet addresses
• Identity verification documents such as passport, national ID, or utility bills
• Communications you send to our customer support team

Information We Collect Automatically

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns on our platform
• Login timestamps and session data
• Transaction history, including deposits, withdrawals, and gaming activity
• Cookies and similar tracking technologies (see our Cookie section below)

How We Use Your Personal Data

Here at ClubHouse Casino, we use the information we collect for the following purposes:

• To create and manage your account and verify your identity
• To process deposits and withdrawals across supported payment methods, including Visa, Mastercard, Neteller, Skrill, ecoPayz, and cryptocurrency via CoinsPaid
• To comply with our legal obligations under applicable anti-money laundering and responsible gaming regulations
• To provide customer support through live chat, email, and our help centre
• To deliver promotional offers, including the ClubHouse Casino bonus codes, free spins offers, and our loyalty programme updates — where you have consented to receive such communications
• To detect, prevent, and investigate fraudulent or suspicious activity
• To improve our platform, services, and user experience through analytics
• To enforce our Terms and Conditions and internal policies

Legal Basis for Processing

Our ClubHouseOnline Casino operations are governed by Costa Rican law, and we process your data on the following legal grounds:

• Contractual necessity — to fulfil our obligations to you as a registered player
• Legal obligation — to comply with licensing requirements, AML regulations, and identity verification rules
• Legitimate interests — to prevent fraud, secure our systems, and improve our services
• Consent — for marketing communications and optional personalisation features, where you have opted in

Cookies and Tracking Technologies

At ClubHouse Online Casino, we use cookies to enhance your browsing experience and ensure our platform functions correctly. Cookies are small text files placed on your device when you visit our site. We use the following types of cookies:

• Essential cookies — necessary for the basic functionality of the site, including account login and secure transactions
• Analytics cookies — help us understand how visitors use our platform so we can improve it
• Marketing cookies — used to deliver relevant promotional content, such as ClubHouse Casino free spins offers or reload bonus notifications
• Preference cookies — remember your settings, language preferences, and customisations

You may manage your cookie preferences through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features on our platform.

Data Sharing and Third Parties

We at ClubHouse Online Casino do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Payment processors and financial institutions required to complete your transactions
• Identity verification and KYC service providers
• Game software providers such as NetEnt, Playtech, Pragmatic Play, and Ezugi, to the extent necessary for service delivery
• Regulatory and licensing authorities, including the Tobique Gaming Commission
• Dispute resolution bodies such as EGIS (egis.io), our authorised ADR provider
• Law enforcement or government authorities where required by law

All third-party partners are contractually required to handle your data securely and in accordance with applicable data protection standards.

Data Retention

Our ClubHouseOnline Casino retains your personal data for as long as your account remains active and for as long as required by applicable law. Following account closure, we may retain certain records for a minimum of five years to satisfy our anti-money laundering and regulatory obligations. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

At ClubHouse Online Casino, we respect your rights in relation to your personal data. Depending on your jurisdiction, you may be entitled to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your data, subject to legal retention requirements
• Object to or restrict certain types of data processing
• Withdraw your consent to marketing communications at any time
• Request a portable copy of your data in a structured, machine-readable format

To exercise any of these rights, please contact our support team at help@theClubHouse Casino.com. We will respond to all verified requests in a timely manner.

Security Measures

We at ClubHouse Casino employ industry-standard technical and organisational measures to protect your data from unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption for all data transmissions, secure server infrastructure, strict access controls for our staff, and regular security assessments of our systems. While we take every reasonable precaution, no online transmission is completely risk-free, and we encourage you to keep your login credentials confidential at all times.

Responsible Gaming and Data

Our ClubHouseOnline Casino is committed to promoting responsible gaming. We may use your account data and gaming activity to identify signs of problem gambling behaviour and to fulfil our obligations under responsible gaming frameworks. This includes setting deposit limits, implementing self-exclusion tools, and flagging unusual activity to our compliance team. Where required, we share relevant data with responsible gaming organisations or regulators.

Restricted Jurisdictions

At ClubHouse Online Casino, we do not knowingly collect data from individuals residing in restricted territories where our services are not permitted. These include, among others, the United Kingdom, United States, Russia, Netherlands, and a number of other jurisdictions as outlined in our Terms and Conditions. If we discover that data has been collected from a restricted jurisdiction, we will take appropriate steps to remove it and close the associated account.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or through a prominent notice on our platform. Your continued use of ClubHouse Casino after any such update constitutes your acceptance of the revised policy. We encourage you to check this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ClubHouse Online Casino processes your personal information, please do not hesitate to get in touch. You can reach our support team by email at help@theClubHouse Casino.com. For dispute resolution matters, you may also contact our authorised ADR provider EGIS at disputes@egis-adr.com.